Our published quality-of-service parameters and traffic-management policy.
General Terms & Conditions of Services (PDF)
Terms are only available in the Bulgarian language.
In the table below you will find the parameters of our Quality of Service.
Please note that these figures may change over time with network improvements and adjustments.
| Parameter | Measurement | Unit | Value |
|---|---|---|---|
| Time to Initially Connect to the Network | The time for which the fastest 95% and 99% of the orders are fulfilled | Days | 1 |
| Percentage of Orders completed by the date agreed with the client, and when the percentage is below 80% — average number of days late after agreed date | % | 95 | |
| Percentage of Damage to the access line | Ratio between the number of subscriber line failures and the average number of subscriber lines | % | 0.5 |
| Time to repair the damage | The time for which the fastest 80% and 95% of the valid damages on the subscriber lines have been eliminated | Hours | 2 |
| Percentage of damages repaired within the maximum period specified in the contract with the client | % | 99 | |
| Percentage of complaints about the correctness of the accounts | Ratio of invoices for the correctness of which complaints have been filed to the total number of invoices issued | % | 2 |
| Two Way Delay | The time between the first bit submitted to the network by the user and the first bit received by the user via the network | Milliseconds | 21 |
| Fluctuation of Delay | Fluctuation between the maximum and minimum delay for a certain period of time | Milliseconds | 5 |
| Loss of Packets | Ratio of the number of lost packets and the total number of transferred packets for a certain period of time | % | <1 |
This information was last updated 14/04/2022.
At busy times, internet providers can slow down traffic on the network. This is called ‘traffic management’ and it’s a way of making sure you get the best possible service.
We’re proud to say that our broadband packages don’t have any speed restrictions. So, if you’re on one of our packages, you don’t need to worry about us slowing you down. It doesn’t matter how much you upload or download, even at peak times. We won’t slow down peer to peer file-sharing either, so share away.
| Use and availability of services, content, application and protocols on this product | ||||
|---|---|---|---|---|
| Package Name | Internet 20Mbps | Internet 30Mbps | Internet 60Mbps | Internet 120Mbps |
| Are any services, content, applications or protocols always blocked on this product? | No | |||
| If so, what? | None | |||
| Are any services, content, applications or protocols always slowed down? | No | |||
| If so, what? | None | |||
| Are any services, content, applications or protocols always prioritised? | No | |||
| If so, what? | None | |||
| Are any managed services delivered on this product? If so, what is the impact? | No | |||
| If so, what? | None | |||
| Data caps and download limits | ||||||||
|---|---|---|---|---|---|---|---|---|
| Package Name | Internet 20Mbps | Internet 30Mbps | Internet 60Mbps | Internet 120Mbps | ||||
| Bandwidth Allocation | Data Download Limit | Bandwidth Allocation | Data Download Limit | Bandwidth Allocation | Data Download Limit | Bandwidth Allocation | Data Download Limit | |
| What are the download/upload limits or data usage caps on this product? | 10Mbps Download / 10Mbps Upload | Unlimited Data Consumption | 20Mbps Download / 10Mbps Upload | Unlimited Data Consumption | 50Mbps Download / 10Mbps Upload | Unlimited Data Consumption | 100Mbps Download / 20Mbps Upload | Unlimited Data Consumption |
| Is traffic management used to manage compliance with data caps and download limits? | No | |||||||
| Under what circumstances? | None | |||||||
| Level of speed reduction? | None | |||||||
| Duration of speed reduction? | None | |||||||
| Is traffic management used in relation to heavy users? | No | |||||||
| Under what circumstances? | None | |||||||
| Level of speed reduction? | None | |||||||
| Duration of speed reduction? | None | |||||||
This information was last updated 10/02/2020.
Please find in the table below the type and specification of the interface that is supplied to you, our end customer.
| Type of Connectivity | Description | Interface Supplied to Customer |
|---|---|---|
| Optical Fiber to the Home/Business | Our Optical Fiber Network works using technology called GEPON and connected to the end-user with an Optical Network Terminal (ONT) | A Single Ethernet 10/100/1000 which follows IEEE 802.3ab regulations |
| Connectivity via a Remote LAN (Wireless) | We use state of the art Wireless Network equipment to extend our network to remote locations. This will be connected to one of our numerous nodes via 5GHz Wireless Equipment | A Single Ethernet 10/100/1000 which follows IEEE 802.3ab & 802.3at (Power-Over-Ethernet) regulations. The Wireless Equipment follows ETSI EN301893/EN302502 regulations |
This information was last updated 14/04/2022.